Venuelume LTD

1. Terms of Hire/Service Agreement:

Rental Duration:

•  Our sound and light equipment are typically operated on a single-night hire basis with staff present for both load-in and derig. However, we understand that specific events may have unique requirements, and as such, terms can be adjusted accordingly. Please contact us to discuss your event's specific needs and duration.

Payment Terms:

• Venuelume requires a deposit of 20% in advance for all equipment rentals. The remaining payment is to be completed before the event. Alternatively, a 60% advance payment is accepted with the remaining 40% to be paid within 2 weeks of the event finishing.
• Advance deposits are non-refundable but will count towards the total rental cost.

Cancellation Policy:

• Cancellations made more than 2 months before the event are eligible for a full refund.
• Cancellations made less than 2 months before the event will result in withholding the minimum deposit amount of 20%. If a larger deposit has been paid, the company will reimburse up to this 20% threshold.
• In the case of cancellations made after the 2-month period, clients have the option to switch the event date instead of canceling, allowing the event to be rescheduled.

2. Liability and Responsibility:

Equipment Use Guidelines:

• On delivery, the operation of dry hire equipment will be explained, including any allowable changes.
• The primary model for our hire company is to have the equipment staffed and cared for by a team member.
• Weight loading guidance must be adhered to at all times to prevent damage. Equipment should not be placed in a position where damage is likely to occur, considering factors such as moisture ingress and drops from height.

Client Liability:

• Clients will be held liable for damages beyond reasonable wear and tear if it is found that the outlined terms were breached.
• It is the client's responsibility to keep the designated areas clear and tidy, ensuring they are ready for the installation and removal of the equipment.

4. Intellectual Property:

Usage of Event Photos:

• Venuelume reserves the right to use photos taken during events for marketing and promotional purposes.
• By engaging our services, clients grant Venuelume permission to feature event photos on our website, social media, and promotional materials.
• If clients have specific concerns about the use of event photos, they are encouraged to communicate their preferences with Venuelume in advance.

5. Disclaimer:

Accuracy of Information:

• Information provided on this website is for general informational purposes only. While we strive to keep the information up to date and accurate, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability concerning the website or the information, products, services, or related graphics contained on the website for any purpose.
• Through this website, you can link to other websites that are not under the control of Venuelume. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Equipment Inspection and Safety:

• All equipment provided by Venuelume is thoroughly inspected and tested to meet UK standards for safety and functionality.
• While we take every precaution to ensure the reliability of our equipment, clients must adhere to proper safety practices to prevent fire hazards and shock.
• Any concerns regarding equipment safety should be promptly communicated to Venuelume for resolution.

6. Contact Information:

Customer Support: For any questions or concerns regarding the terms outlined in this agreement, please reach out to Venuelume through the contact details provided on the Contact page of this website or through any communication method established between the client and Venuelume.

VAT no.

Venuelume Ltd is not VAT registered 

Public liability Insurance

Up to 5 million